Mob77 Privacy Policy – Malaysian User Personal Data Protection

At mob77, your privacy is not merely a legal requirement — it is a core value we have upheld since the very first day this platform was built. We understand that entrusting your personal information to any online platform requires a high level of confidence, and we take this responsibility very seriously.

This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best-practice data protection standards. It explains in detail what types of information we collect from you, why we need it, how it is used, and who may have access to it under certain circumstances.

Mob77 acts as the data controller for all personal information collected through our platform. This means we are responsible for deciding how and why your data is processed, and we will fulfil this responsibility with the utmost integrity.

Mob77 collects several categories of information from users to enable us to provide safe, efficient, and personalized services. The following are the main categories of data we collect:

Mob77 does not collect sensitive information such as medical records, religious beliefs, political views, or biometric data unless required for specific identity verification purposes and with your explicit consent.

For users accessing the platform via the mob77 mobile app, we may also request permission to access your device's camera (for KYC processing), push notifications (for promotional and withdrawal alerts), and local storage (for app functionality). All these permissions can be managed through your device settings at any time.

Every piece of data we collect has a clear and lawful purpose. mob77 uses your personal information for the following purposes:

• Account Management – Creates and maintains your account, processes registration, and verifies identity through the KYC process.
• Payment Processing – Processes deposits, withdrawals, and all financial transactions you make on the mob77 platform.
• Legal Compliance – Fulfills regulatory obligations, conducts anti-money laundering (AML) checks, and complies with directives from relevant authorities.
• Platform Security – Detects and prevents fraud, account abuse, suspicious activity, and cybersecurity threats.
• Service Improvement – Analyzes usage patterns to improve platform features, user experience, and technical performance.
• Service Communications – Sends important notifications regarding your account, withdrawals, security, and changes to our terms or policies.
• Related Promotions – Keeps you informed about mob77 offers, bonuses, and promotions that may interest you, subject to your communication preferences.
• Responsible Gaming – Monitors betting patterns to identify signs of problem gambling and provide appropriate assistance.

Mob77 does not share your personal information with third parties except in the following clearly stated circumstances:

• Payment Service Providers – Payment gateway providers that process your deposits and withdrawals, bound by strict confidentiality agreements.
• KYC Service Providers – Identity verification partners that help us securely validate your identification documents.
• Game Software Providers – Third-party game software providers that require minimal data to operate your games.
• Regulatory Authorities – Law enforcement agencies or regulatory bodies when we are legally required to do so.
• Business Transfer – In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets with prior notice to you.

All third parties with whom we share data are required to uphold data protection standards equal to or higher than our own. We do not permit any third party to use your data for their own purposes beyond those we have specified.

Mob77 continuously invests in the latest security infrastructure to ensure your data is always protected against unauthorized access, loss, destruction, or improper disclosure.

• All data transmitted between your device and mob77's servers is protected with TLS 1.3 encryption, the same security protocol used by leading banking institutions in Malaysia.
• Data stored in our databases is protected with AES-256 encryption, an internationally recognised standard.
• Internal access to user data is restricted to staff who require it to perform their duties only, with comprehensive audit monitoring in place.
• Our systems undergo security penetration testing (penetration testing) by independent security firms on a regular basis to identify and address any vulnerabilities.
• Mob77 maintains a comprehensive security incident response plan and will notify affected users within 72 hours in the event of any data breach.

Mob77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies used by mob77:

• Essential Cookies – Required for core platform functions such as Login session authentication and security. These cookies cannot be disabled.
• Preference Cookies – Saves your personal settings such as preferred language, display theme, and game sound settings.
• Performance Cookies – Collects anonymized data on how you use the platform to help us improve performance and user experience.
• Analytics Cookies – Used to understand navigation patterns and platform feature usage for continuous improvement.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the mob77 platform.

As a mob77 user, you have important rights regarding your personal data, which we fully respect. You may exercise any of these rights by contacting the mob77 support team via Live Chat or email.

Mob77 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal and regulatory requirements.

• Active account data is retained for the duration your account remains active and for the required period after account closure for compliance purposes.
• Financial transaction records and KYC documents are retained for a minimum of 5 years after the transaction date or account closure to meet anti-money laundering legal requirements.
• Customer support communication logs are retained for 3 years for quality control purposes and reference in the event of a dispute.
• Anonymous analytics data that cannot be used to identify individuals may be retained for a longer period for service improvement purposes.
• Upon expiry of the retention period, your data will be permanently deleted or anonymised from our systems using secure, irreversible methods.

Mob77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

When we make significant changes to this Policy, we will notify you through the following methods:

• A clear notice displayed on the mob77 platform homepage for at least 14 days before changes take effect.
• A notification email will be sent to the email address registered to your account.
• In-app notifications via the mob77 mobile app for users who have enabled push notifications.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact mob77's Data Privacy Officer through the following channels:

• Live Chat 24/7 – The fastest way to get an immediate response regarding your account privacy and security.
• Privacy Email – [email protected] for written inquiries requiring in-depth review by our privacy team.
• FAQ Page – Visit FAQ page for instant answers to frequently asked privacy questions.